Delivery Information

How much will postage and packaging cost me?

All our items have a fixed P&P amount of £5.95. Please note that all web and phone orders made until 2am the same day are combined under one p&p. However, please only check out your web order once you have finished shopping for the day. If you check out a web order and then start another web order during the same day, this will incur another p&p.

How long will it take for me to get my order?

We aim to deliver to you within 3-5 working days but occasionally it may take longer during busy periods. We will always deliver within 10 working days.

Are delivery dates guaranteed?

Delivery dates cannot be completely guaranteed - we aim to deliver our products to you within 3-5 working days, If you have not received your product within 5 working days please contact our customer services team.

Do you deliver to Northern Ireland, Isle of Wight and Anglesey?

We deliver to all UK addresses with a postcode, including Northern Ireland, Isle of Wight, and Anglesey. If you reside within the non-mainland areas mentioned you will still only pay £5.95 and can take advantage of all the other postage offers that mainland UK customers can.

What happens if I'm not in when you deliver?

Most of our products are dispatched by our nominated carrier and will usually require a valid signature as proof of delivery (POD). If you are not in when your goods arrive by courier, a card will be put through your door giving details of the attempted delivery, and giving contact details for the courier company. You will need to contact them to arrange another delivery time. If this fails, the goods will be returned to Rocks & Co.

Please try and provide us with an address where there will be someone available to sign for the delivery, for example we can deliver to your place of work if that makes things easier for you.

Can I track my order progress?

If you provide us with an email address at the point of order then we can send you an order confirmation when all orders you have placed in any one day have been processed and we will send you a despatch confirmation once your orders have left our warehouse. This will provide you with a parcel number linked to our nominated courier's website that will allow you to track.